Privacy Policy

Mondial Casino — mondialcasino-canada.org.

Effective Date: May 21, 2026.

Last Updated: May 21, 2026.

1. Introduction

Welcome to Mondial Casino. We are committed to protecting the privacy and personal information of every player who visits our website or uses our services. This Privacy Policy explains how Mondial Casino ("we," "us," or "our") collects, uses, stores, discloses, and protects your personal information when you access mondialcasino-canada.org (the "Site") or engage with any of our gaming, payment, or customer support services.

We operate in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as provincial legislation where applicable — including Ontario's Freedom of Information and Protection of Privacy Act (FIPPA), British Columbia's Personal Information Protection Act (BC PIPA), and Alberta's Personal Information Protection Act (AB PIPA). Where our operations intersect with players located in jurisdictions subject to the General Data Protection Regulation (GDPR), we honour those obligations as well.

By registering an account, making a deposit, or otherwise using our Site, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Who We Are

Mondial Casino is an online gaming platform serving Canadian players. Our primary customer support channel is:

Email: [email protected].

For all privacy-related inquiries, requests, or complaints, you may contact us directly at the email address above. We aim to respond to all privacy-related correspondence within 10 business days.

3. Information We Collect

We collect personal information only to the extent necessary to provide you with a safe, fair, and enjoyable gaming experience. The categories of information we collect include:

3.1 Information You Provide Directly

Identity Information: Full legal name, date of birth, gender, and government-issued identification details (required for age verification and Know Your Customer (KYC) compliance).
Contact Information: Email address, mailing address, phone number, and preferred language.
Account Information: Username, password (encrypted), security questions, and account preferences.
Financial Information: Payment method details including Interac e-Transfer transaction references, Interac Online credentials (processed via secure third-party gateways), iDebit or InstaDebit account details, Visa or Mastercard card information (last four digits only — full card numbers are never stored), and cryptocurrency wallet addresses where applicable.
Responsible Gambling Declarations: Self-exclusion requests, deposit limits, session limits, and any disclosures made voluntarily through our responsible gaming tools.

3.2 Information Collected Automatically

Device and Technical Data: IP address, browser type, operating system, screen resolution, device identifiers, and referring URLs.
Usage and Behavioural Data: Pages visited, games played, time spent on the Site, session duration, bet history, bonus redemptions, and navigation patterns.
Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to remember your preferences, maintain your session, and analyse Site performance. For full details, please refer to Section 10 (Cookies) of this Policy.

3.3 Information From Third Parties

Identity Verification Providers: We may receive confirmed identity data from third-party KYC and anti-money laundering (AML) service providers.
Payment Processors: Transaction confirmations and fraud risk scores from payment networks, including Interac, Visa, and Mastercard.
Regulatory Bodies: Where required by iGaming Ontario (AGCO), BCLC, AGLC, or other provincial regulators, we may receive or share player data as part of our licensing obligations.

4. How We Use Your Information

We process your personal information for the following purposes, each grounded in a lawful basis under PIPEDA and applicable provincial law:

Purpose	Lawful Basis
Account registration and verification	Contractual necessity
Age verification (must be 19+ in most provinces, 18+ in Alberta and Quebec)	Legal obligation
Processing deposits and withdrawals in CAD	Contractual necessity
Fraud detection and AML compliance	Legal obligation
Responsible gambling monitoring and intervention	Legal obligation / Legitimate interest
Customer support and dispute resolution	Contractual necessity
Marketing communications (with consent)	Consent
Site analytics and performance improvement	Legitimate interest
Regulatory reporting to provincial bodies	Legal obligation

We will never use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5. Financial Data and Payment Processing

Mondial Casino supports a range of payment methods trusted by Canadian players, including Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, and select cryptocurrency options. All transactions are processed in Canadian dollars (CAD / CA$).

We do not store full payment card numbers on our servers. Card data is tokenised and processed through PCI-DSS compliant third-party payment gateways. For Interac e-Transfer transactions, we collect and retain only the reference number and transaction timestamp necessary to reconcile your account.

Cryptocurrency wallet addresses used for deposits or withdrawals are stored securely and treated as personal information under this Policy.

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for commercial purposes. We may disclose your information only in the following circumstances:

6.1 Service Providers

We engage trusted third-party vendors to support our operations, including payment processors, KYC/AML verification providers, cloud hosting services, customer support platforms, and analytics tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable privacy law.

6.2 Regulatory and Legal Obligations

We may disclose personal information to provincial gaming regulators — including iGaming Ontario (AGCO), BCLC in British Columbia, and AGLC in Alberta — as required by our licensing conditions. We may also disclose information in response to lawful requests from law enforcement, court orders, or other government authorities.

6.3 Anti-Money Laundering and Financial Intelligence

In accordance with Canada's Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), we may be required to report certain transactions or suspicious activity to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and ensure continued protection of your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include:

Account data: Retained for the duration of your account plus 5 years after closure, in accordance with AML record-keeping requirements under PCMLTFA.
Transaction records: Retained for a minimum of 5 years following the transaction date.
Marketing preferences: Retained until you withdraw consent.
Cookies and analytics data: Retained in accordance with our Cookie Policy (generally 13 months or less).

When personal information is no longer required, we securely destroy, delete, or anonymise it.

8. Your Privacy Rights

Under PIPEDA and applicable provincial legislation, you have the following rights in relation to your personal information:

Right of Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete information.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to Erasure: Subject to legal and regulatory retention obligations, you may request deletion of your personal information.
Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances.
Right to Data Portability: You may request that we provide your data in a structured, commonly used format.
Right to Complain: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the relevant provincial privacy commissioner.

To exercise any of these rights, please contact us at [email protected]. We may require identity verification before processing your request.

9. Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These measures include:

SSL/TLS encryption for all data transmitted between your device and our servers.
AES-256 encryption for sensitive data stored at rest.
Two-factor authentication (2FA) available for your player account.
Role-based access controls limiting employee access to personal data on a need-to-know basis.
Regular security audits and vulnerability assessments.

While we take every reasonable precaution, no method of internet transmission or electronic storage is completely secure. We encourage you to use a strong, unique password and to enable 2FA on your account.

10. Cookies and Tracking Technologies

Mondial Casino uses cookies and similar tracking technologies to enhance your experience, maintain session integrity, and analyse Site usage. The types of cookies we use include:

Strictly Necessary Cookies: Required for core Site functionality, including login sessions and security. These cannot be disabled.
Performance and Analytics Cookies: Help us understand how players use the Site, which pages are most visited, and where errors occur.
Functionality Cookies: Remember your preferences, such as language selection (English or French) and display settings.
Marketing Cookies: Used to deliver relevant promotions and track the effectiveness of our campaigns. These are only deployed with your consent.

You may manage your cookie preferences through the cookie consent banner displayed on your first visit, or through your browser settings. Please note that disabling certain cookies may affect Site functionality.

11. Marketing Communications

With your consent, we may send you promotional emails, SMS messages, or push notifications about bonuses, free spins offers, new game launches, and other Mondial Casino news. You may opt out of marketing communications at any time by:

Clicking the "Unsubscribe" link in any marketing email; or.
Updating your communication preferences in your account settings; or.
Contacting us at [email protected].

Please note that even if you opt out of marketing, we may still send you transactional or account-related communications (such as deposit confirmations or responsible gambling notifications), as these are necessary to the operation of your account.

12. Responsible Gambling and Sensitive Data

We take responsible gambling seriously. If you interact with our self-exclusion tools, set deposit or session limits, or disclose information relating to problem gambling, we treat this information with the highest level of sensitivity and confidentiality.

If you or someone you know needs support, the following resources are available:

ConnexOntario: 1-866-531-2600.
Problem Gambling Helpline: 1-888-230-3506.

We may use behavioural data to monitor for signs of problem gambling and proactively reach out to players who may be at risk. This processing is carried out in the public interest and as required by our regulatory obligations.

13. Children and Minors

Mondial Casino does not knowingly collect personal information from individuals under the legal gambling age in their province of residence. The minimum age to register and play is 19 years in most Canadian provinces and 18 years in Alberta and Quebec. If we become aware that a minor has provided us with personal information, we will promptly delete that information and close the relevant account. If you believe a minor has registered on our Site, please notify us immediately at [email protected].

14. International Data Transfers

Some of our third-party service providers may be located outside Canada. Where personal information is transferred internationally, we ensure that appropriate safeguards are in place, such as contractual clauses that meet the standards required under PIPEDA and, where applicable, GDPR. We will not transfer your data to jurisdictions that do not provide an adequate level of protection without your explicit consent or without implementing appropriate protective measures.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will notify you by:

Posting a prominent notice on the Site; and/or.
Sending an email notification to the address associated with your account.

The updated Policy will take effect on the date indicated at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Site following any update constitutes your acceptance of the revised terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Privacy team:

Mondial Casino Privacy Team.

Email: [email protected].

We are committed to resolving all privacy inquiries promptly and transparently, and to treating your personal information with the respect it deserves.